Question 1

Shipping Policy

Accepted Answer

All orders placed with totals of $75+ before tax, shipped to an address within the continental U.S. are eligible for free shipping. When checking out, the “Free Shipping” option will automatically apply and your package will ship ground through either USPS or FedEx. Free shipping discount is not valid on previous purchases or with any other promotion or discount. Offer available online only at www.fivetwelveninetyfragrance.com.

After your order has been placed, you can expect it to ship within 3-7 business days. Once your order has shipped, you will receive a confirmation and tracking number via email. For custom orders, you can expect your order to be shipped within 5-10 business days. Once your order has shipped, you will receive confirmation and a tracking number via email.

Question 2

Return Policy

Accepted Answer

All of our products are carefully inspected before they are shipped. At this time, we cannot accept returns, however we will always strive to ensure the satisfaction of our beloved customers. If you have received the incorrect item, we will happily refund or replace the item as quickly as possible. If you have an issue, please contact us for help.

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Privacy Policy

Shipping Policy

Return Policy